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| Q13 |
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How to know the reason why cameras unable display by color?
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| A13 |
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please find the definition as below
1) Black = means you have hardware connection error
2) Blue = means video loss
3) Grey = means system cannot connect with hardware chipset (normally caused by NTSC and PAL misstating) |
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| Q14 |
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Why does it need to restart AP when returning back from screensaver? |
| A14 |
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Please check the setting information as below first
1) Enter the menu Display / Property / Setting to define display setting.
2) The Screen Resolution should be 1024*768
3) The Color Quality should be Medium 16-bits
Some of the screensaver will change VGA card's resolution and color quality.
Minimize DVR AP on taskbar if you want to auto run screensaver. When returning to work condition after screensaver, please make sure to check if your system resolution and color quality has changed. |
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| Q15 |
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Why does RapidOS main program slow down after setting Auto ping CCC Server option? |
| A15 |
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Please check Internet connection when DVR system startup as below
1) Check if the firewall connection port is blocked, when DVR system start up the WIN XP Firewall will request to unblock the application
2) Firewall shoul open connecting port 8880 to CCCServer and port 80 to Browser
3) If problem didn't solved, check with your ISP.
Notice: The Auto ping CCCServer must be under Internet, if it cannot connect to Internet, the DVR main program will keep on pinging to CCCServer and will make the whole program slow down. |
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| Q16 |
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Why does the channel shows disconnected after entering the Main Program? |
| A16 |
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1) Showing blue color usually means it is not connecting to camera, please check the camera connection.
2) Another situation might be the connection to specific channel through IP is not start, please confirm it. |
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| Q17 |
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Why does the message of disk capacity is full show during recording? |
| A17 |
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The disc capacity is full might because the recording data is saved in C:\, please follow the step to solve the problem.
1) Remove all the recording files in disc C to another disc.
2) Change recording path to your disc D or E, and always reserve disc C for the system operation use only.
3) Clean the recycle bin, check the reserved space for each disc.
4) Restart recording. |
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| Q18 |
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Why does it show specified VCM Encoder not supported while selecting VCM Encoder under RCC? |
| A18 |
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Please make sure the local and remote computers have installed the same compression encode or you have to change to adopt the dynamic JPEG for transfer.
P.S.: If the local computer does not install the same compression encode as the remote computer, it's impossible for the local computer to decode the image for transferring. |
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| Q19 |
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Where to find the divX compression format if I want to use for image recording? |
| A19 |
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You may download the shareware program from www.divx.com |
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| Q20 |
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Why does the display rate of one card with 2 cameras look slower than one card with 4 cameras? |
| A20 |
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Please make sure the status of those 2 channels showing blue color without images are disconnected otherwise they're still occupy the resources to cause the display rate slower. |
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| Q21 |
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Why does my voice sound intermittent while playing back or after recording? |
| A21 |
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Please check:
1) If the signal has been annoyed by the environment or the signal quality is not good.
2) Check the color of monitor has been set as 16 bit in the control table. If not, please change to 16 bit because it will consume more resources of CPU & Graphic resource to cause the system performance low when set to be more than 16 bit. Besides, you'd better check again whether the CPU is under full loading while you're playing back and recording. If yes, please close those not necessary programs and applications to release the resources for better quality |
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| Q22 |
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Why can't I find the IIS item when trying to install RapidOS Web Server via IIS way? |
| A22 |
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This service dose not support for Windows XP Home Edition, if your version is Windows XP Home Edition, we suggest you upgrade to Windows XP Professional Edition. |
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