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Q1   Can I disable password function when into the System Setup?
Q2   Why the Update Firmware function in system menu does not work?
Q3   Why I fail to download client software when connecting DVR by IE browser?
Q4   When connecting DVR through PPPoE, how to put in the symbol
Q5   How to do if I forget my password?


Q1   Can I disable password function when into the System Setup?
A1   Please make sure if HDD had installed first.
Before updating firmware, the record action must be stopped.
 

Q2   Why the Update Firmware function in system menu does not work?
A2   Please go to System / Password Change to turn off password.
Notice: we suggest do not turn off this function to protect the security of DVR data.
 

Q3   Why I fail to download client software when connecting DVR by IE browser?
A3   1) Please make sure HDD had installed first.
2) Please make sure the VXVSETUP.exe file of \"Active-X control\" folder in CD had been copied to the root folder directory in  flash disc.
3) Before loading Active-X to your flash disc, please stop the recording mode.
 

Q4   When connecting DVR through PPPoE, how to put in the symbol
A4   In Password page of menu, please press \"Shift\" key, and you could find special symbols list.
 

Q5   How to do if I forget my password?
A5   Please go for your local agent to reset your DVR.
 

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